Refund, Returns and Cancellation Policies:
You can return most item(s) purchased in our store within 30 days for any reason for full refund of the purchase price of the item. Refunds DO NOT include shipping, insurance or priority processing costs. The item returned must be in perfect condition upon arrival including all packaging and must include all items it was sent with including all parts and pieces. Please contact us for instructions on how to obtain your refund before returning the item.
Custom items are not returnable nor exhangeable. Examples of custom items would be family wallets with a stamp, wallets with cutouts that are not kept in stock, wallets and badge cases with basketweave finish or other embossing or printing, items with double thick or thick cutout, items with RFID protection, or special request items (this list is not all inclusive).
Limited Returns / Exchange - Most of our Perfect Fit branded leather items are made to order. It is impossible to keep every combination of every product in inventory. We do keep a limited stock of the most popular items on hand at our New Hampshire location. Therefore, items designated as limited return may be returned only at the sellers discretion. i.e. Wallets with basketweave finish, extra thick cutout, RFID protection, or with pre-applied adhesive (flat badge) are not returnable / exchangeable. Items in pink, brown or tan leather are not returnable. These are just some examples. Please contact us for return questions prior to purchase or to ask about a return.
Note: Refunds exclude freight and delivery charges
Agency specific wallets are designed to fit that particular agency's badge and is the best information I have. If you are unsure if your badge will fit a particular cutout, please ask before ordering.
Exchanges: We know that many badges look the same but are of various sizes. We do stock many of the most popular cutouts at our location and would be happy to exchange the item for one that fits your badge if the one you ordered it is one we carry in stock.
If you need to do an exchange, please contact us so we work out the item you do need.
Exchanges are not free. The customer will be responsible for sending the returned item to us and will be charged actual shipping charges for sending the replacement item.
Items normally ship in stock items within two business days. Sorry, same day shipping is not available. Keep this in mind when selecting overnight or express shipping.
International shipments take 5-7 days to ship. We use an international mail consolidator so we can offer great shipping rates to your foreign destination.
How much will shipping cost me?
We ship using various methods. US Post First Class Mail, Priority Mail, Priority Mail Express, FEDEX Air and Ground, and UPS Air and Ground. Each method has a different cost. In order to find the shipping rate to your specific destination, put items in your cart then go to checkout and enter your address. You will then be given the various shipping options and their cost. We offer the lowest shipping rates available.
How will I know when my item(s) ship?
Once your shipment is prepared and the shipping label is printed, you will get an email notification with the tracking number included.
How long will it take to receive my item?
The method of shipping you choose determines how long it takes to receive your item. We ship from Southern NH.
Packages sent via USPS usually arrive within 3-4 days.
Packages sent via FEDEX Ground usually arrive with 5 days depending on destination.
Packages sent via UPS Ground usually arrive within 5 days depending on destination.
How do I track my shipment?
You can track your shipments simply by entering the tracking number into your favorite search engine. Or by going to the carrier’s website.
International shipments take 10-14 business days.
Do you ship internationally?
Yes, we ship to most countries. We use an international mail consolidator for our international shipments so we can offer you great rates. It takes a little longer to arrive but saves you lots of money. All methods of international shipping are expensive.
What about Customs Duties and Taxes?
Each country has their own way of calculating duties, taxes and fees. We have no control over that. Any fees related to the importation of your goods are up to you to pay.
Will you declare a lower price on the Customs form so I don’t have to pay as much?
NO. We will not falsify documents as that is illegal and will get us both in trouble. Besides, would you want to deal with a business that is dishonest?
What if I have a question that is not answered here?
If you have further questions, please use our contact form to send us your question.