We stand behind the quality of our products and want you to order with confidence. Please review the policy below before making your purchase.
Order Cancellation Policy
Orders may be cancelled only before they are submitted to the factory for production.
Because many of our leather products are made to order, once an order has been sent to the factory for production, it cannot be cancelled, modified, or refunded.
If you need to request cancellation, please contact us immediately after placing your order. We will confirm whether it has already been submitted for production.
30-Day Returns (Eligible Items Only)
Most in-stock, non-custom items may be returned within 30 days of delivery for a refund of the item purchase price.
Refunds Include:
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- The purchase price of the item only
Refunds Do Not Include:
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- Shipping or freight charges
- Shipping insurance
- Priority manufacturing or processing fees
Return shipping costs are the responsibility of the customer unless we made an error.
Return Requirements
To qualify for a refund:
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- Item must be unused and in new, resalable condition
- All original packaging and included components must be returned
- You must contact us for return authorization instructions before sending the item back
Returns sent without prior authorization may be refused.
Non-Returnable Items
Because many of our products are made to order in specific configurations, certain items are not eligible for return or exchange.
Custom or Made-to-Order Items
Items produced specifically for your selected configuration are considered custom and are non-returnable.
This includes:
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- Wallets with stamped personalization
- Custom badge cutouts not stocked as standard inventory
- Basketweave finish or specialty embossing
- Double thick or extra thick cutouts
- RFID protection options
- Items with Pre-applied adhesive (flat badge)
- Special request or modified items
- Pink, brown, or tan leather variations
If an item is not a regularly stocked configuration, it is considered made-to-order and is not eligible for return.
Agency-Specific Wallets
Agency-specific wallets are designed using the best badge sizing information currently available.
If you are unsure whether your badge will fit a specific cutout, please contact us before ordering. We are happy to help verify sizing whenever possible.
There is a printable outline in the item description of the specific cutout in the wallet. Printing this outline (ensure printer is set to 100%, not shrink to fit or fit to page) and comparing it to your badge is the best way to ensure fit.
Fit issues involving custom or made-to-order cutouts are not eligible for return.
Exchanges
We understand that many badges appear similar but vary slightly in size.
If you ordered a stocked cutout size and it does not fit, we may be able to exchange it for another size that we carry in regular inventory.
We may also be able to recut the panel depending on if the new cutout is larger than the cutout that is currently in the wallet. Recutting is only available for wallets and ID cases. There is a fee for this service.
To request an exchange:
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- Contact us before returning the item.
- We will confirm availability of the correct stocked size.
- The item must meet standard return condition requirements.
Custom or made-to-order configurations are not eligible for exchange.
Damaged, Defective, or Incorrect Items
We take pride in the quality of our products. If you receive an item that is damaged, defective, or incorrect, we will make it right.
Damaged in Transit
If your package arrives visibly damaged:
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- Note the damage with the carrier if possible
- Take clear photos of the packaging and the item
- Contact us within 5 days of delivery
We may file a carrier claim and will provide instructions for replacement or refund.
Defective or Incorrect Items
If there is a manufacturing defect or we sent the wrong item:
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- Contact us within 7 days of delivery
- Provide clear photos showing the issue
- Do not use or modify the item
Once verified, we will repair, replace, or refund the item and cover reasonable return shipping costs if a return is required.
What Is Not Considered a Defect
The following are not considered defects:
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- Natural variations in leather grain, texture, or markings
- Slight variations in leather color due to the natural dyeing process or differences between dye lots
- Color appearance differences caused by individual screen settings, monitor displays, or device resolution
- Minor variations inherent to handmade or hand-finished leather products
- Slight stitching irregularities typical of hand-sewn construction
- Edges that may show minor variation due to hand cutting and finishing processes
- Normal wear resulting from use
- Fit issues involving custom or made-to-order badge cutouts
- Damage caused by improper installation or modification
Leather is a natural material, and slight variations in color, grain, and finish are normal characteristics of genuine leather and are not considered manufacturing defects. Minor variations in stitching alignment, edge finishing, and material appearance are normal aspects of handcrafted leather goods and do not impact durability or function.
Claims submitted outside the stated timeframes may not be eligible for replacement or refund.
Questions Before Ordering?
If you are unsure whether an item is returnable, whether it qualifies as custom, or whether your badge will fit, please contact us prior to purchase. We are happy to help you get it right the first time.
Shipping Information:
How fast do you ship?
Items normally ship in stock items within two business days. Sorry, same day shipping is not available. Keep this in mind when selecting overnight or express shipping.
If I chose FEDEX 2nd day or Overnight, how fast will I get the item?
As noted previously, same day shipping is not available. So if you need something TOMORROW, it can't happen.
- FEDEX 2nd Day is BUSINESS DAYS (excludes holidays, and weekends). It does not count the day you order, nor the day it actually ships, nor weekends or holidays. I.E. if you order something on Thursday, you will not get it Friday nor Saturday. The earliest it will arrive would be Tuesday.
- FEDEX Overnight is available for BUSINESS DAYS. It does not count the day you order, nor weekends or Holidays. If you order something on Friday and choose FEDEX Overnight, it won't ship until Monday for Tuesday Arrival.
If you need an item on a specific day, please contact us PRIOR TO PURCHASING to make sure the order can be fulfilled within YOUR time constraints.
How much will shipping cost me?
We ship using various methods. US Post First Class Mail, Priority Mail, Priority Mail Express, FEDEX Air and Ground, and UPS Air and Ground. Each method has a different cost. In order to find the shipping rate to your specific destination, put items in your cart then go to checkout and enter your address. You will then be given the various shipping options and their cost. We offer the lowest shipping rates available.
How will I know when my item(s) ship?
Once your shipment is prepared and the shipping label is printed, you will get an email notification with the tracking number included.
How long will it take to receive my item?
The method of shipping you choose determines how long it takes to receive your item. We ship from Southern NH.
Packages sent via USPS usually arrive within 3-4 days.
Packages sent via FEDEX Ground usually arrive with 5 days depending on destination.
Packages sent via UPS Ground usually arrive within 5 days depending on destination.
How do I track my shipment?
You can track your shipments simply by entering the tracking number into your favorite search engine. Or by going to the carrier’s website.
International shipments take 10-14 business days.
Do you ship internationally?
Yes, we ship to most countries. We use an international mail consolidator for our international shipments so we can offer you great rates. It takes a little longer to arrive but saves you lots of money. All methods of international shipping are expensive.
What about Customs Duties and Taxes?
Each country has their own way of calculating duties, taxes and fees. We have no control over that. Any fees related to the importation of your goods are up to you to pay.
Will you declare a lower price on the Customs form so I don’t have to pay as much?
- We will not falsify documents as that is illegal and will get us both in trouble. Besides, would you want to deal with a business that is dishonest?
What if I have a question that is not answered here?
If you have further questions, please use our contact form to send us your question.